Refund & Cancellation Policy

This policy applies to purchases on appealify.net, operated under the brand Appealify. Payments are processed by Razorpay.

1. Free decode

Decoding a denial is free. There is no charge and nothing to refund.

2. Paid appeal letter

The appeal letter is a one-time digital purchase (US$19 founding price). Because it is generated and delivered to you immediately and electronically, purchases are generally final once the letter has been successfully generated.

3. When we will refund

We will gladly refund your purchase in any of these cases:

• The letter failed to generate due to a technical problem and we are unable to deliver it.
• You were charged but did not receive your letter.
• You were charged more than once or by mistake (duplicate/accidental charge).

To request a refund, email hello@appealify.net within 7 days of purchase and include your payment receipt or transaction reference.

4. What a refund does not cover

Because we provide an informational tool and not a guaranteed result, we do not refund based on the outcome of your appeal (for example, if your insurer ultimately upholds the denial). As stated in our Terms, no service can guarantee an insurer’s decision.

5. How and when refunds are paid

We aim to review requests within 3 business days. Approved refunds are returned to your original payment method through Razorpay; the time for funds to appear depends on your bank or card issuer.

6. Please contact us before a chargeback

If something went wrong, please email us first — we can almost always resolve it faster than a card dispute, and we genuinely want you to be satisfied.

7. Contact

hello@appealify.net